Financial Failure

Travel Regulation Insolvency Protection Insurance

We, Virgin Adventures Limited, are committed to customer satisfaction and consumer financial protection.

We are therefore pleased to confirm to you that, in accordance with our obligations under the current Package Travel and Linked Travel Arrangements Regulations July 2018 No.684, we have purchased Travel Regulation Insolvency Protection Insurance in our name for your benefit. All passengers booking with Virgin Adventures Limited, are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation/continuation if required, arising from the cancellation or curtailment of your travel/accommodation arrangements due to the insolvency of Virgin Adventures Limited.

This insurance policy has been arranged by Everywhen with AXA Insurance UK plc (the insurer).

Please contact us if you require a copy of the policy wording.

Making a claim

To make a claim, please contact Everywhen using the contact details shown below

Telephone (+44)1932 334140

Email tcs@everywhen.co.uk

Please be aware that

• Everywhen cannot make alternative travel or repatriation arrangements on your behalf

• A claim will not be considered until insolvency has been verified by the insurer and the Administrators.

Underwritten by AXA Insurance UK plc. Registered in England and Wales No.78950.Registered Office20 Gracechurch Street, London EC3V 0BG. A member of the AXA Group of Companies. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Telephone calls may be monitored and recorded. Arranged by Everywhen is a trading name of Advisory Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England No. 4043759. Registered address 2 Minster Court, Mincing Lane, London, EC3R 7PD FCA No. 313250.